Refund policy
Refund Policy
At Laithan’s Honey, we take pride in the quality of every jar we sell. We want you to be happy with your order and will work with you if something arrives damaged, defective, or incorrect.
Food Products
Because our honey is a food product, we are unable to accept returns or exchanges once an order has been delivered, except in cases where the product arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Photos of the product and packaging
Once we review the issue, we may offer a replacement or refund, depending on the circumstances.
Please do not send any product back unless we specifically ask you to do so.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders may only be canceled before they have been processed or shipped.
Lost or Missing Orders
If tracking shows your package as delivered but you have not received it, or if your package appears to be lost in transit, please contact us so we can help review the situation with the shipping carrier.
Refunds
If a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Natural Honey Characteristics
Please note that natural honey may vary slightly in color, flavor, texture, or consistency from batch to batch. Honey may also naturally crystallize over time. These are normal characteristics of pure honey and are not considered defects.
Questions
If you have any questions about your order, please contact Laithan’s Honey through our Contact page or at contact@laithanshoney.com.
This policy does not limit any rights you may have under applicable consumer-protection laws.